9 Responses

  1. barbaraa. hill
    February 17, 2010 at 6:39 pm ·

    I was not impressed and really insensed that i had a certain time( within 35 days ) to return the product and in order to do so must call (good luck !)and get a RMA number.Now for the good news $99.00 will be billed to you every 60 days.I think this borders on Fraud.i am returning my product since I used it everyday and saw no change in my skin.I
    did call back as soon as I read the contract and told them I would not be ordering a product that expensive.They insisited that I keep the product and would have no trouble returning it.Now my time is up and I cannot get this so called return number
    a very unhappy sucker

  2. Susana Gimson
    February 18, 2010 at 7:19 pm ·

    I am not impressed by this product. Moreover, I am OUTRAGED at their dishonest and outright deceptive business practices, I decided to give the product more that the short time frame to see if it works.. by then they had recharged my CC and sent me more product. When i called to let them know I did not want any more I foiund it could only be done through the 800 number and the wait was 48MINUTES!!! Needles to say I could not waut that long , tried a couple more times with same result and before i knew it VOIULA! another $100 charge on my card and another cream I did not want…
    I am reporting them to the BBB and every other Consumer Org I can think of.. This is the best example.of the worst kind of business practices

  3. michelle williams
    March 3, 2010 at 9:49 am ·

    Do not try this product if you want to have to pay shipping & handling AND a $20 “re-stocking fee” that they conveniently neglect to tell you on their website. I ordered the “free trial” and when I was not happy with the product (my face was SO oily because of it)the customer service was not only annoyed at me but also informed me that while I could return the product I would have to pay “restocking fee” of $20 which is NOT on their “terms and conditions”. This product is not worth your hassle. I would try DDF at Sephora or Bobbi Brown QUALITY lines and products

  4. February 14, 2011 at 10:03 am ·

    Do not try this product. It says a 30 day free trial but you have to pay shipping. If you don’t like it you cannot just cancel you have to ship it back and pay shipping. Besides it is so expensive it’s not worth it. You can buy stuff just like it at WalMart alot cheeper.

  5. Mayra
    October 4, 2011 at 8:51 pm ·

    I got an adds today from Grocery Outlet. They are selling Kumaara Overnight Repair, 1 oz for $6.99. They adds says. Assorted Varieties. Maybe they have other creams from the same brand. After I read how much people paid. Well, I will try this product. Why not? I will to pay less.

  6. Erica
    October 15, 2011 at 3:53 pm ·

    I use the product and have been fine with it. However, they charged my credit card and when I tried looking up the number to tell them not to send me product for a few more months. I cannot get a phone number for the life of me. It only displays for you to email your email address if you want mailings etc.. I need a phone number?? When I tried calling information they tell me they have nothing on Kumaara? How is this??

  7. October 21, 2011 at 11:11 am ·

    I have been billed twice for product that I have refused when the postal service tried to deliver. On 8/12/2011 product was delivered and returned but no refund was ever issued, on 10/12/2011 product was delivered, and returned. again no refund was issued. to date Kamaara owesme $105.90 twice equalling a total of $211.80, I do not know my supossed account number, since I keep returning this product without opening it. Now I am demanding a refund to my account that they have been billing immediately, since this product did not live up to it’s claims.

  8. Shanna Leezer
    January 31, 2013 at 12:11 am ·

    This product is AMAZING for people with incredibly cry and crackly skin. I have tried everything under the sun with my mother being an esthetician (sp?) and everything just soaks into my skin right away, still revealing the forehead lines. However, I tried this product for its trial period and since I could not afford the regimen, I made it a point to empty out all the trial vials into my own bottles and return these back to them with empty bottles. I do not remember having to pay a dime since I believe they emailed me a packing label, and since I kept all my original order I just sent it back as I received it. Since then, nothing else has kept my skin as moisturized, vibrant, and “glowy.” Definitely worth a try for all you dry skin sufferers.

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